Nolah Tencel™ Sateen Sheet Set - White

The 120 Nights Comfort Trial for Nolah Technologies Mattresses.

During the initial 120 nights from date of delivery, you may request a return of your Nolah Technologies mattress for comfort issues. We offer a money back guarantee but as it can take some time to adjust to a new mattress, we do not arrange or accept returns in the initial 30 days from date of delivery. Only one mattress can be returned or exchanged under the 120-day trial per household. All return requests can be made via email to support@nolahmattress.com. We do not initiate returns on social media. We only accept Nolah Technologies mattresses for return if they are in like-new condition. All returns must be free of any damage, including, but not limited to: stains, tears, rips, bedbugs/other pests, mold, moisture damage, and/or fluids of any kind. Receipt of any returns that contain any damage will not be eligible for our money back guarantee. After the initial 30 nights, if you wish to return the mattress for a comfort issue, we will schedule a pick-up with a third party provider and will issue you a refund of the mattress purchase price including taxes to the original method of payment. Mattress pickup available for contiguous US only. Refunds will be issued within five business days of us receiving confirmation of pickup of your mattress. Issued refunds are the unit price of the mattress less the value of any discount, coupon, or promotional items received with your purchase. All Mattresses must be opened and removed from the box within 30 days of delivery or return privilege is void. When you make a return request, if we acknowledge that request with a written reply, you must reply to our response before the end of the trial period. It is your responsibility to make sure the return is in process before the trial period ends. In process means: (i) you are in active communication with a support agent and you schedule a pickup within two weeks of your initial return request. If we have not heard back from you within 21 days your return request will be closed. If your support request closes and you do not re-submit your request before the end of the 120 day trial period, your return privilege is void. The trial period is for comfort related issues. The trial period is not valid for size exchange, shipment issues, Fedex delivery issues, or any other reason that is not related to comfort. Should any reason other than comfort be given, the return privilege is automatically voided. Customers are not responsible for return shipping costs.

Tencel™ Sateen Sheet Sets

For Tencel™ Sateen Sheet Set returns, customers can request a return up to 30 nights after delivery. Returns on sheets are limited to one return per household. You can purchase a shipping label to send the item back with the shipping carrier of your choice or contact our customer service team, and they'll provide a return shipping label at our discounted rate. To request a return, please contact us at support@nolahmattress.com. Returns can only be initiated through email, not over the phone or Live Chat.